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Developing Emotional Intelligence

by Amy, May 17, 2017


Developing Emotional Intelligence

Being employed with Care Indeed has many benefits; whenever the opportunity arises, we educate our office staff and caregivers on important topics that can guide and prepare them. Originating from the heart of Silicon Valley, Care Indeed considers the diverse culture that surrounds the company. Most importantly, it is imperative to be multiculturally competent when working with our clientele to build a trusting relationship. On Saturday, April 15, 2017, Care Indeed's staff and selected caregivers where given the opportunity to attend a Town Hall meeting at Hilton Garden Inn Palo Alto where the topic of 'Developing Emotional Intelligence' was discussed. During this seminar presented by Jim Mitchell of Fred Pryor Seminars, they learned how to interact, communicate, and collaborate successfully with all types of people and personalities.

To engage Care Indeed's employees, this seminar was geared towards the emotional intelligence in a workplace environment and interpersonal workplace relationships. So, what is "emotional intelligence?" According to Daniel Goleman, it is defined as, "The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships." But simply put, emotional intelligence is a set of competencies that enhance your ability to relate positively to others. The key components of emotional intelligence are separated into two categories - personal and social competences.

Personal Competence Social Competence
  • Emotional Awareness
  • Accurate self-assessment
  • Self-confidence
Social Awareness
  • Sensing others' emotions
  • Understanding others
  • Organizational awareness
  • Self-control
  • Learning from experiences
  • Motivation
Relationship Management
  • Influence
  • Conflict management
  • Collaboration and cooperation

Those with high emotional intelligence have higher productivity rates, better performance, and job satisfaction. They are more confidence and capable to earn respect from their coworkers and/or colleagues. They portray innovative ways to enhance constructive communications, yet set an environment that fosters collaborative learning and feedback in a work environment. Not only do they relate well to others, most people with high emotional intelligence inspire others through encouragement and persuasion while providing guidance and leading them to achieve their highest potential.

Goal setting is effective in helping a company grow and succeed. As a company, Care Indeed felt that the most important aspect they learned were the SMART goal technique.

Time bound

For a goal to be accomplished, your goals should not only align with your personal goals but also your team and organization in a work environment.

Would you like to assess your emotional intelligence? This test will assess your overall strengths and figure where you can improve. Rate each question below on a scale of 0-5, according to how true it is for you:

1.          I am usually aware of my feelings and why I feel that way.
2.          I am aware of my strengths and weaknesses.
3.          I recognize how my feelings affect my performance.
4.          I can manage my negative emotions well - that is, I recover quickly when I get upset or stressed.
5.          I can keep my focus on my main goals and know the steps it takes to get there.
6.          I welcome candid and constructive feedback.
7.          I can usually sense the feelings of the people I interact with.
8.          I use empathy to understand the way others see things.
9.          I pay attention to what others are saying and how they are saying it.
10.          I can persuade people easily and use my influence effectively.
11.          I can guide a negotiation to a satisfactory agreement.
12.          I can effectively foster teamwork and help settle conflicts.

(Fred Pryor Seminars, 2016)

How did you do?

0-12 | Very low
12-24 | Low Average
24-36 | Average
36-48 | High Average
48-60 | Very High

What are ways to improve your emotional intelligence?